Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

  • Eligibility: You have [number] days from the date you received your item to request a return.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: Please provide a receipt or proof of purchase when initiating a return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products
  • Gift cards
  • Sale items (if applicable)

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at contato@lkalstore.com with your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

  • Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approval: If your return is approved, we will process your refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer's policies.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contato@lkalstore.com and follow the return process.

6. Late or Missing Refunds

  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at contato@lkalstore.com.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at contato@lkalstore.com with details and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

8. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

lkal store
Email: contato@lkalstore.com